Inquiry calls for an end to 'divisive' workforce hierarchy
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Currently readingVideo: Why it is time to pay attention to non-clinical staff
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Video: Why it is time to pay attention to non-clinical staff
The NHS could not do any work without the contribution of 587,647 support staff. They are the focus of the HSJ/Serco Inquiry on Maximising the Contribution of NHS Non-Clinical Staff.
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HSJ KnowledgeFrom 'I'm only a porter' to 'I'm a porter': Supporting non-clinical staff to recognise their value
Support and train non-clinical staff for better care
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HSJ Knowledge
Hospital set to turn 'patient journey' theory into practice
Daloni Carlisle explains how a training programme will demonstrate to Serco facilities management staff the impact their work has on those in their hospital’s care
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CommentMobilising our ‘Hidden Army’ for better environments, value and care
Evidence shows that happier patients get better more quickly – and that supported staff make fewer mistakes, writes Ian Crichton
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