Frequently asked questions

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Changes to HSJ subscriptions

What is happening to my print subscription?

Customers are using HSJ differently, so in response to changing customer needs we have decided to phase out print and invest further in digital content and services.

We have invested in new content including:

Seven new specialist personalised Expert Briefing newsletters providing predictive information on specific areas such as finance and new care models
A weekly Catch Up summary service: making sure you never miss an important story
Improving the website platform, to make hsj.co.uk easier to search, easier to use and easier read on mobile devices. Around 40 per cent of subscribers access HSJ on a mobile device.
We have invested in our expert team. Only a small proportion of our award winning news and analysis is ever published in the fortnightly magazine.

I am unhappy about the price increase

The price is changing for several reasons:

The government requires us to charge VAT. VAT makes up themajority of the price increase. This money goes to the UK Treasury, not HSJ.
We haven’t raised prices for some time and need to cover some of the rising costs.
We now produce much more content than we did since the last cost increase – significantly increasing the value of the service.
We have invested in our expert team.

Please could you explain the VAT in detail

In the UK, VAT is not charged on news/data if it is delivered in a print format; but it is charged at 20 per cent when the same information is delivered digitally. This is a peculiarity of UK VAT law. HSJ does not profit from this. If you claim the cost of your HSJ subscription on business expenses then your employer will be able to claim the VAT back.

If you would like a receipt to claim your subscription back through business expenses, then please call 020 8955 7055. Lines are open Monday to Friday (8am-9.30pm) and Saturday (8am-4pm).

Alternatively, email customerservices@hsj.co.uk

I am unhappy that you are removing my magazine

The majority of our customers tell us that they no longer need a print magazine, and would prefer we invest the cost of print and delivery of a magazine into the digital products and services we provide. We have launched a number of new services to support this:

Our Expert Briefing newsletters, covering nine topics and regions, deliver analysis and insight to your inbox, every week.
Be confident that you are up to date every week with HSJ Catch Up, a summary of the most significant events and why they matter.
Never miss a big story with breaking news alerts.
Access content at your convenience, anytime, anywhere on any device with the improved hsj.co.uk.
Stay ahead in your sector via in-depth coverage from our expanded team of HSJ experts.
Be informed wherever you are with the HSJ app.
Much of our most valuable content has never appeared in print - such as our interactive map of the 44 STP plans.

How do I sign up for Expert Briefings?

Visit www.hsj.co.uk/my-account/newsletters and sign in with your username and password
Select the expert briefings you wish to receive
Scroll down the page and click on submit

Expert Briefings	Frequency	Why you should read it
Daily Insight	Daily	An early morning digest of all of yesterday’s biggest developments, and why they matter.
The Commissioner	Weekly	Dave West’s indispensable briefing on the commissioning sector. The Commissioner features analysis of the most pressing issues; unearths what NHS England doesn’t want us to know; and highlights the most interesting stuff commissioners are up to.
What’s New in Care Models	Weekly	Everything that’s new in care models and tracking the progress of the Five Year Forward View, by David Williams.
Following the Money	Weekly	Email briefing on NHS finances, by Lawrence Dunhill. Sign up for analysis of the most pressing issues in healthcare finance; track the story of the squeeze on NHS finances; and the efforts to pull providers back into the black.
London Eye	Weekly	Regular insight on what’s going on in England’s biggest health economy, by Ben Clover.
Lintern’s Risk Register	Weekly	Everything you need to stay up to date on patient safety and workforce, plus my take on the most important under-the-radar stories. From patient safety correspondent Shaun Lintern.
Deep South	Weekly	An in depth weekly look at the South West – a region which is one of the NHS’s most innovative, but also one of its most turbulent. The scope will include the cities of Bristol and Bath, through Wessex and Dorset, and all the way down the peninsular to Lizard Point.

I like to read a magazine in a condensed summary

We understand that you have less time during the day to keep up to date on the key issues taking place in the NHS landscape. We have listened to your feedback and have developed HSJ Catch Up, a weekly briefing, designed to help you keep up with the most significant stories affecting healthcare policy and practice that you might have missed.

HSJ Catch Up is sent every Friday and will brief you on the biggest stories of the week, so you are never in the dark.

Visit www.hsj.co.uk/newsletters and sign in with your username and password
Select HSJ Catch Up
Scroll down the page and click on submit

I’ve heard/know about this but I still like the magazine. I want to cancel my subscription now

We really value our subscribers and we do not want to lose any customers. Please call 020 8955 7055 to discuss your subscription.

Will I receive confirmation that my existing subscription has been cancelled?

Yes you will receive a confirmation within 24 hours of your subscription being cancelled as well as confirmation of the new digital package.

How much notice is required of a price change?

We can increase your price at any point in time of your subscription but we have chosen not to in the past five years. We are obliged to give you 90 days’ notice of any price increase. Read the full terms and conditions.

Accessing hsj.co.uk

How do I access content online?

In order to access all the subscriber-only content online, simply log in with your existing username and password. If you’re a new customer, you can subscribe here– you will then have full access to the website and app. If you encounter any problems, please email customerservices@hsj.co.uk or call 020 8955 7055.

I am having problems accessing subscriber-only content online.

If you are unable to access subscriber-only content, we suggest you try the following:

First, check that you are the named subscriber. If you are not and wish for the login details to be changed to your email address, please arrange for the named subscriber to contact us directly with their subscription number. Please email customerservices@hsj.co.uk or call 020 8955 7055.
Refresh your account by logging in and out again. This should ensure that your subscription details are up to date.
Check if your subscription has lapsed. You can call 020 8955 7055 to find out your renewal date.
Check that the email address you have registered on the website is the same as the one you used for your paid-for subscription.
Check that your surname is entered exactly as it appears on the wrapper/label on your magazine subscription copy.

If you are still having problems, please contact 020 8955 7055.

I’ve forgotten my password. How do I find it?

When signing in, you will find a ‘forgotten password’ link under the password box. Click on this and fill in the email address you used when registering on the site. We will then email your password to you within a few minutes. If you are still having problems, or you do not receive an email, please emailcustomerservices@hsj.co.uk or call 020 8955 7055.

Why do I see an error page when I log in to hsj.co.uk?

Your browser might be out of date – hsj.co.uk cannot be viewed on older versions of some browsers. The latest versions of most browsers are available here https://updatemybrowser.org/

Why do I have to type in my login details every time I use HSJ on my mobile?

You may need to update your phone’s software. Our Android services are optimised for devices running 4.0.3 or later and iOS services are optimized for 7.0 or later. hsj.co.uk is compatible with iPhone, iPad, and iPod touch.

If your phone says an update is available, tap Install Now. You might also need to enable cookies on your phone’s browser.

Why do I have to enter my login details every time I want to use HSJ on a laptop or desktop

For hsj.co.uk to remember you, you need to ensure you have cookies enabled on your browser.

Can I change the email address and the password I use to access online content?

Yes. Please log in with your current details, and change your email address within account settings. If you have any problems, please contact our customer services team.

I am a registered user, how do I gain access to subscriber-only content?

Only subscribers benefit from unrestricted access to HSJ’s award-winning journalism. For subscription options please click here.

Why do I need cookies enabled?

We use cookies to help the website remember who you are and to give you access to all the features on our site. To gain full access to the site, cookies need to be enabled. A short message will appear on the homepage of the website. All you need to do is click on ‘accept’.

Taking out a subscription

I would like to take out a subscription. Where can I find out more information?

To find out more about our subscription options, please click here.

If you need any assistance or any more information, please email customerservices@hsj.co.uk or call 020 8955 7055.

Are my credit card details secure if I subscribe online?

Yes. All the information you provide is encrypted using the industry standard SSL (secure socket layer) technology.

What’s the benefit of paying by direct debit?

Direct debit is a continuous payment method available in the UK that means that you do not need to remember to renew your subscription each year. You will be in complete control of your subscription and can often spread the cost over the year.

My company needs an invoice to pay for the subscription. How can I get one?

We can arrange to send you an invoice. Please contact our subscriptions hotline.

Can I pay in a currency other than pound sterling?

We accept cheque payments in most currencies. If you are paying by credit card, your payment will be processed in sterling at a recent rate of exchange, which may therefore be different to the sterling published price.

Can I order more than one subscription?

Yes you can buy up to nine subscriptions here.

If you wish to buy a corporate subscription for a larger group please contact the corporate subscriptions team for details: hsj.membership@wilmingtonhealthcare.com

What do you do with my personal information?

Please see our privacy policy for more for information.

How can I access the HSJ tablet app?

To access the tablet app you need to subscribe to to HSJ. Click here for more information.

Managing your subscription

How do I renew my subscription?

We will contact you before the expiry date of your subscription to ensure that your renewal is taken out in good time, so that you don’t miss out on any news or information from us. You can also renew online by logging in to your My Account page. If you wish to renew at any other time, please call us on 020 8955 7055.

Can I cancel my subscription?

We hope you are delighted with your subscription. However, if you are dissatisfied in any way within the first 30 days of your subscription, please contact our subscriptions hotline and we will refund the cost of the remaining months left on your online subscription.

I signed up to receive your free e-newsletters but I am not receiving them.

Please check you have provided us with your correct email address. To check which email address you are registered with, sign in to your account and go to the account settings. If your details here are correct, we suggest you check your mailbox settings to see if the newsletters are being pushed into ‘junk’ mail or if your mailbox is full. To avoid the newsletters being treated as spam, it may help to add the e-mail address newsletters@mail.hsj.co.uk to your address book. If you are still experiencing problems, please contact your email service provider.

How do I unsubscribe from your e-newsletters?

First, sign in to the website, click on My Account and then go to My Newsletters. If this does not enable to you to unsubscribe, please contact our customer services team .

My company has multiple subscriptions but only one person can log into the website. How can I set up access for all individual subscribers?

If you have a multiple copy subscription, you will be entitled to have the same number of website users as you have magazine subscriptions. However, we may need to manually set up access for all users for you. If so, please contact our customer services team .

How to add us to your ‘safe senders’ list

Yahoo! Mail

Open your Yahoo! mailbox
Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts
Click New Contact
In the Email field type ‘newsletters@hsj.co.uk’
Click Save

Outlook 2010

In Outlook, go to the Home tab
Click the Junk button
Choose Junk Email Options from the drop-down list
Go to the Safe Senders tab
Click Add
Type in ‘newsletters@hsj.co.uk’

Outlook.com (formerly Hotmail)

Open your Outlook mailbox
Click on the cog symbol on the top right (next to the question mark). Then click Options
Select Block or Allow or Mail > Accounts > Block or allow
In the box labelled Enter a sender or domain here type ‘newsletters@hsj.co.uk’
Select Add (icon)
Click Save

AOL Webmail

Select Actions from the toolbar at the top of the screen
Select Junk E-mail
Select Junk E-mail Options…
Click the Safe Sender tab
Click Add
Type in ‘newsletters@hsj.co.uk’
Click OK

Gmail

Click the Gmail dropdown box on the top left side of the inbox and select Contacts
Select the round add new contact icon on bottom right of screen
Enter ‘newsletters@hsj.co.uk’ in the Name box
Select Create

Apple Mail

If you have an HSJ newsletter in your Junk folder, then right click on the from address and select Add to contacts
This should ensure that this email address is in future recognised as a safe contact and these emails will appear in your Inbox rather than the Spam folder

BT Internet email

From the Settings tab, select the Safe senders folder and click on the Add button
Add ‘newsletters@hsj.co.uk’ and click Save

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Wilmington Healthcare FAQ’s

Why are you sending me an Information Notice

GDPR (General Data Protection Regulation) is a new European data protection regulation that replaces current data protection legislation and comes into effect on 25 May 2018. The UK is expected to continue with the key principles of GDPR once it leaves the European Union (expected by Summer 2019).

We have consulted with the Information Commissioner’s Office regarding our Information Notice to ensure that we have used appropriate wording, terminology and processes to ensure we are compliant with new data protection legislation. We have also given copies of the Information Notice and our FAQs to the NHS Counter Fraud team as well as consulting with individual Information Governance Officers to provide the reassurances required in relation to the validity of our request. We are more than happy to work with individuals and organisations where appropriate to provide further reassurances and answer any questions relating to this and future communications. Particularly where an individual or an organisation has expressed a reliance and/or interest in the services and communications we facilitate using our database.

What is Wilmington Healthcare’s ‘legal’ basis for processing contact data?

We hold and process data under the legal basis of ‘legitimate interest’ based on the nature of the services and communications that we provide to people working in or learning from the UK health sector, including healthcare professionals, suppliers to the healthcare industry, regulators, information providers, service providers, policy makers, consultants and commercial organisations. We are also gaining ‘unambiguous and individual’ consent where appropriate so that people working in the industries we serve can receive all communications and services relevant to their professional role now and in the future.

Why am I on your database?

Our database covers the most influential individuals’ in health or social care who have either been self-declared, peer-nominated or identified as one whose role is as a key decision-maker or opinion leader or play a influential role in the provision and support of patient care and/or health outcomes. It also includes past customers, enquiries and referals. As a result, there could be many reasons why your contact information is currently held on our database. A few key ones are listed below:

Your role has been identified as one which is required to receive regulatory notifications and communications
Your organisation has provided your details for you to receive information
You are on a subscription or circulation list to receive a publication(s) (such as HSJ or MIMS)
You are a member of, or a subscriber of, a Wilmington Healthcare service (such as Wellards training)
Your organisation has disclosed your details in their publication scheme
Your department/location was contacted (by telephone, email or mail) to explain why we hold, and to validate your details
You have taken part in a healthcare study or a healthcare event
Your data was provided to us by a pharmaceutical company following a rep or MSL visit for validation
You have attended an event or training course, entered or been nominated to enter an award, or enquired about one of these services
You have been identified as likely to benefit from out products and services because of your or your employer’s area of business activity and/or your job title

Should you require specific details of how and when your information was collected please contact our data validation team on 01268 495681, or alternatively email us at validate@wilmingtonhealthcare.com

But I’ve never heard of Wilmington Healthcare

Some of the communications and services you will have received may be from Wilmington Healthcare on one it’s brands such as Binley’s or HSJ. However, some of the communications or services that you receive from time to time may have come from another organisation or brand, who either provide a service to you or have sent you information or an invite that they believe to be relevant to your professional role or field of work, using our database as a circulation or distribution list. This could include regulators, professional bodies, academic institutions, NHS organisations and suppliers to the NHS including pharmaceutical companies.

What will my professional details be used for?

Wilmington Healthcare (Binley’s) is a provider of healthcare information and intelligence in the UK. Wilmington Healthcare works closely with the NHS, pharmaceutical industry as well as other healthcare providers and suppliers to deliver services, facilitate communications, provide online reference and intelligence services, and initiate conversations that aim to ultimately improve health and social care outcomes or local government services. We will never knowingly allow for your professional contact information to be used for anything other than healthcare (or local government where applicable) related services or communications. The services that your professional details may be used for include:

Membership and subscription services such as HSJ and MIMS
Invitations to take part in healthcare and other studies, paid-for research or to request your views with regards to your work
Invitations to attend, speak or take part in healthcare events, advisory boards or training
Invitations to write, contribute or review clinical articles, courses and case studies
Educational, training, CPD and news services
Promotional information from selected healthcare companies, private organisations including pharmaceutical companies, other suppliers to the NHS and Local Authorities and the NHS or Local Authorities themselves
Regulatory notices (where relevant to your role) such as MHRA updates relating to drug and product safety
Contracted services such as BNF/ NPF distribution etc.
Publication of your professional role (where relevant) in an online healthcare reference or intelligence service (such as HSJi, binleysonline, healthcare transformation tracker)
Report your statutory obligation with payment disclosures (transfer of value) where appropriate
Validate pharmaceutical representative visits/calls for regulatory purposes

Can I opt out?

You can opt-out or withdraw consent and any time. If you opt-out, we retain your data for suppression or regulatory purposes only and as required so that i) you are not added back to our database, and ii) if regulators (i.e. MHRA) identify your role as someone who is required to receive that notification (typically related to a drug recall, safety notification or product update). We may not send you the information, but we may be obliged to tell the regulator that you did not receive the information if this is deemed essential for your role. You can also opt out from individual organisations as and when they contact you, rather than have a blanket ‘opt-out’ from all. This allows you to choose and only receive services and communications relevant to your professional role, specialty, therapy and interests.

Please note: apart from regulatory obligations, all other types of communication listed above, are considered ‘promotional’ for the purposes of data protection. Therefore, if you opt-out you will not receive some of these services and communications that you may rely on or find useful in your role. Also note that the Binley’s database is used for services and communications from other healthcare organisations, including the NHS themselves so you may stop receiving information that is relevant to your role if you opt-out. Also, it may take time for all services that you receive to stop. If you have a paid-for membership for subscription then communications relating to this may continue until you end your membership or subscription. You can change your preferences at any time via our website, http://dpwh.uk. Alternatively, you can call 01268 495681 or email us at validate@wilmingtonhealthcare.com

If you have any questions then please contact our Data Protection Officer - Bethan Cater E: bethan.cater@wilmingtonplc.com. The Information Commissioner’s Office is the regulatory authority in the UK – contact details can be found via https://ico.org.uk. Under the data protection laws you have the right to access/port/rectify/erase/restrict data, object to processing or withdraw consent at any time.

Can I opt in or out on behalf of another person?

Organisations and other individuals are not permitted to opt-out or give consent on behalf of an individual (unless they are doing so with the full knowledge and express permission of the individual – in this instance we will ask for confirmation). If this opt-out effects their current subscriptions, services or regular communications in any way then we may contact them to confirm this request.

What information do I need to provide?

We hold basic information about your role (name, title/role, organisation, address etc. professional code, prescribing grade where relevant) to allow us to communicate with you, provide services to you and/or validate that you are a genuine healthcare professional, The rest is down to how you prefer to receive information, whether by mail, email, phone or online or via social media. Some communications lend themselves better to different channels, for example: email may be the quickest way to receive a drug safety notice, or a mailing may be the best way to receive a product sample or patient information packs. The more information we have about you, your role and your preferences, the more targeted and relevant we can be with the services and communications we offer to you.

How will my information be kept?

Your data is held in a secure database in the UK with restricted access. We ensure the protection of the confidentiality, integrity and security of all data provided to us. No information will be disclosed if it is the view of the company that to do so would be a breach of data protection laws. Data is kept for a minimum of 7 years for regulatory and auditing purposes. Our research partner, Merit, based in Mumbai, India also has access to the data but has an agreement with Wilmington Healthcare to work within UK data protection laws.

Is Wilmington Healthcare part of the NHS?

No. We are an independent limited company who has managed a database of health and social care personnel for over 25 years, with the NHS being a predominant user of our database for their communications and services. We have built trusted relationships with those individuals whose professional information we hold on our database. Testament to this is the length of time that individuals have been on our database, with over 50% for 5 or more years.

Time on Database	%
Less than 1 year	13%
1 - 5 years	34%
5 - 10 years	29%
10 - 20 years	22%
20+ years	2%
Total	100%

Is Binley’s (or Wilmington Healthcare) a regulator?

No. But we do work with regulators such as the MHRA either directly on their behalf to disseminate regulatory information or MHRA communications to healthcare professionals, or indirectly where they are working with a pharmaceutical company to distribute a regulatory communication relating to drug recall, drug safety, prescribing information updates or pharmaceutical product updates. In this instance, the MHRA would work with the pharmaceutical company to scope which healthcare professionals needed to receive the regulatory communication and we would work on behalf of the pharmaceutical company to ensure they meet their regulatory obligations. In this instance we may disclose your professional details to the regulator so they have a record of which healthcare professionals have and haven’t received a regulatory communication.

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