WINNER: Integrated Care 24 & Norfolk and Waveney ICB: Unscheduled Care Coordination Hub

The Norfolk and Waveney Unscheduled Care Coordination Hub (UCCH) integrates multidisciplinary teams to improve urgent and emergency care by providing timely, appropriate responses. By reviewing 999 calls and coordinating alternatives to ambulance dispatches, the UCCH enables patients to receive care at home, reducing hospital admissions and freeing up emergency resources. Since its launch in September 2023, it has diverted 62 per cent of calls from ambulance responses, improving patient outcomes and system efficiency. Focusing on collaboration across health and social care, the UCCH enhances patient care, and reduces ED pressure, allowing for the right care, at the right place, first time.

Highly commended:

Marie Curie Bradford and Bradford Teaching Hospitals FT: Responsive Emergency Assessment and Community Team: An Acute Palliative Care Virtual Ward with Emergency Department In-Reach

Finalists

Acumentice And Surrey & Sussex Healthcare Trust: Improving Emergency Care

Edge Health And NHSE (GIRFT – Emergency Medicine): Summary Emergency Department Indicator Table

Intersystems & Econsult: Digital Triage Platform For NHS Urgent And Emergency Care Settings With Intersystems IRIS For Health

Newton And One Gloucestershire: Working As One In Gloucestershire

Strata Health Solutions, NHS England And East Lancashire Hospital Trust: Urgent And Emergency Care Digital Front Door

Practice Plus Group: Unscheduled Care Coordination Hub

Streamwave & St George’s University Hospitals FT: Patientcheck.In – Improving Patient Flow With Digital Self Check-In

Topics

Winners of HSJ Partnership and inaugural Independent Healthcare Providers Awards revealed