Causes, Symptoms, Treatment
Causes
Causes
Frequent service reorganisation
Too many management restructurings
Unresolved tension between efficiency goals and performance targets
Confusion over priorities
Unresolved conflict with partners
Symptoms
Rapid turnover of chief executives (on average 2 to 3 years in severe cases can be 18 months)
Low staff morale
Whistleblowers
High levels of cynicism throughout organisation
Image problem
Negative inspection reports
Strident senior management language
Debt/money problems
Blame culture
Treatment(s)
Privatisation
Outsourcing
Replace chief executive
Replace chair and some board members
Merger with another Trust(s)
Restructure and reorganise
Invest in bigger communication team
Set new targets
Issue new (additional ) priorities
Invest in fast track leadership development
( There are no proven cures but many retain faith in the above giving case examples of short term relief. There are management consultants who believe the only effective treatment is a prolonged period of stability, financial security and a focus on safety and quality ).
Blair McPherson www.blairmcpherson.co.uk
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