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Chris Graham
Chris Graham is chief executive officer at the Picker Institute Europe.
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How bad is burnout in the NHS?
For the first time, the 2021 NHS Staff Survey included a set of questions specifically designed to measure workplace burnout and the results are revealing, writes Chris Graham, chief executive of Picker Institute Europe
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Find the right way to listen: the importance of getting down with the kids
Help them have their say
- HSJ Knowledge
The care that still casts a shadow on patient experience
Getting the measure of mental healthcare
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The friends and family test works best if we forget about scores
Patient’s comments are far more important
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The friends and family test can make the grade
Collection and analysis of the data must improve