Comment archive – Page 304
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CommentWhy top-up fees are not the answer
Gleeful insurers are rubbing their hands at the prospects opened up by the Health Act.
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Comment'Poor patient experience is a clinical time bomb'
But can Virgin’s customer service know-how help?
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CommentMichael White: much ado about almost nothing - 0.02pc
The economics of NHS funding are out of joint.
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CommentNoel Plumridge: when risk assessment goes awry
How necessary monitoring is to avoid failure.
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CommentHelping the NHS plan for positive patient experience
Royal Berkshire NHS Foundation Trust chief medical officer Jonathan Fielden asks Stephen Murphy what Virgin can teach the NHS about customer care and innovation to practice.
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CommentReaders' letters – 19 July 2012
The information strategy has put data centre stage – but it is missing vital details on how it will be used; plus, why the voluntary sector is a hidden role
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LeaderTough choices await CCGs hoping to reverse GP referral trend
Time is short for CCGs and practices to collaborate.
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CommentClare Gerada: trust is essential for effective leadership
Even when you display personal courage and honesty, you cannot be an effective leader without the trust of your peers and the public, says Clare Gerada.
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CommentMichael White: looking to the Lords for inspiration
Come back, Health Bill, all is (slightly) forgiven!
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CommentMaking sense of organisation branding in the NHS
NHS identiy is becoming increasingly complex.
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CommentReaders' letters – 12 July 2012
Standardised barcoding could reduce risk – and the cost of risk; plus, why clinicians fear being managers
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CommentNigel Crisp: the most precious commodity of all
On achieving a workforce skill mix to safeguard healthcare.
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LeaderStability trumps choice in the birth of commissioning support
Commissioning board is singing a different tune on CSSs.
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CommentRuth Carnall: take the shakes out of the shake-ups
Revamping NHS organisations will always be intense but these lessons from London can help to make things easier.