All articles by Don Redding – Page 2
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CommentDon Redding on patient experience
We demand other industries deliver standards that all customers recognise, and so we should also insist on patient experience benchmarking across the NHS
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HSJ Knowledge
Older people want more talk in A&E
The third national survey of patients in accident and emergency, which the Picker Institute recently conducted for the Healthcare Commission, found significant improvements since 2004, especially in communication by staff.
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HSJ Knowledge
Patient and public involvement leads to satisfaction
The draft NHS constitution has stirred only apathy in many quarters.
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HSJ Knowledge
NHS60: Patients first
The views of the most important person in the health service were scarcely considered in the early days. Don Redding looks at how patient power has evolved
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HSJ Knowledge
Personalised healthcare: put the customer in control
Evidence demonstrates that customising services is effective - patient outcomes are improved and the provider gets better value for money. Angela Coulter and Don Redding argue for a personal health service
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