Ela Pathak-Sen
Ela Pathak-Sen is associate director of quality and service improvement at Central and North West London Foundation Trust.
HSJ KnowledgeIndividual user outcomes help measure effectiveness and value
In health and social care the old measures of efficiency and productivity based on activity - input and output - and cost are no longer enough. The actual impact of the service/activity on patients and users is now central, write Seraphim Patel and colleagues.