- LAS redirected more than 12,000 calls in last two weeks to other ambulance services
- Leaked data suggests around one in 10 calls over last fortnight redirected
- SWAS has provided most aid since start of year, according to internal data
Thousands of calls have been redirected from London’s ambulance trust to providers in other regions in “unprecedented” levels of sustained support, leaked data has revealed.
According to internal data, obtained by HSJ, London Ambulance Service Trust redirected more than 12,800 emergency 999 calls to other ambulance trusts across the country. This includes just over 1,000 category one calls, which are those deemed immediately life-threatening.
LAS has faced immense pressure recently due to the covid-19 pandemic. Calls to its service have reached between 8,000 and 8,500 per day. Using this figure, HSJ has calculated it redirected around one in 10 of its calls in the last two weeks.
Additionally, NHS England data shows LAS received 8,349 category one calls during December. Comparing these figures to the redirect data, HSJ calculates around just over a fifth of the trust’s category one calls are now being answered by other services. However, the calls will have likely been diverted before they were categorised.
The leaked data showed South West Ambulance Service Foundation Trust has so far provided the most aid, receiving 2,667 calls since 30 December.
LAS has also been receiving support from non-NHS organisations, including St Johns Ambulance and the London Fire Brigade. There have also been reports of police officers driving ambulances in London, after London mayor Sadiq Khan declared a “critical incident” in the capital last week.
Mutual aid between ambulance trusts often occurs at times of pressure, and HSJ understands high levels of mutual aid usually happen during major incidents, such as terror attacks.
However, several sources have said it is incredibly unusual for such a sustained level of support to be provided over such a long period of time. One source called it “unprecedented”, although another added the level of aid offered was not yet “concerning”.
It is not possible to compare the mutual aid offered this winter to that of previous winters as this data is not published.
| Ambulance Trust | Total 999 calls answered for LAS since 30 December | Category 1 calls | CARD (cardiac arrest) calls |
|---|---|---|---|
| South Western Ambulance Foundation Trust | 2,667 | 445 | 28 |
| West Midlands Ambulance Service Foundation Trust | 2,278 | 127 | 87 |
| East Midlands Ambulance Service Trust | 2,264 | 172 | 37 |
| North West Ambulance Service Trust | 1,984 | 151 | 11 |
| East of England Ambulance Service Trust | 1,094 | 47 | 4 |
| Yorkshire Ambulance Service Trust | 1,070 | 96 | 19 |
| South Central Ambulance Service Foundation Trust | 936 | 39 | 27 |
| South East Coast Ambulance Service Foundation Trust | 343 | 12 | 0 |
| Welsh Ambulance Trust | 151 | 5 | 0 |
| North East Ambulance Service Foundation Trust | 36 | 0 | 1 |
| Scottish Ambulance Service | 0 | 0 | 0 |
| Northern Ireland Ambulance Service Health and Social Care Trust | 0 | 0 | 0 |
Other ambulance services are also facing high volumes of calls. Two weeks ago, WMAS reported experiencing its busiest day ever, with 5,383 calls. SECAMB has also declared several business continuity incidents over the last few weeks.
LAS was approached for comment.
Source
Information obtained by HSJ
Source Date
January 2021
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