External contributors – Page 184
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Michael White: much ado about almost nothing - 0.02pc
The economics of NHS funding are out of joint.
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'Poor patient experience is a clinical time bomb'
But can Virgin’s customer service know-how help?
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Noel Plumridge: when risk assessment goes awry
How necessary monitoring is to avoid failure.
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Helping the NHS plan for positive patient experience
Royal Berkshire NHS Foundation Trust chief medical officer Jonathan Fielden asks Stephen Murphy what Virgin can teach the NHS about customer care and innovation to practice.
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Readers' letters – 12 July 2012
Standardised barcoding could reduce risk – and the cost of risk; plus, why clinicians fear being managers
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Clare Gerada: trust is essential for effective leadership
Even when you display personal courage and honesty, you cannot be an effective leader without the trust of your peers and the public, says Clare Gerada.
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Michael White: looking to the Lords for inspiration
Come back, Health Bill, all is (slightly) forgiven!
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Making sense of organisation branding in the NHS
NHS identiy is becoming increasingly complex.
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Nigel Crisp: the most precious commodity of all
On achieving a workforce skill mix to safeguard healthcare.
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Ruth Carnall: take the shakes out of the shake-ups
Revamping NHS organisations will always be intense but these lessons from London can help to make things easier.
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Michael White: learn from past errors with PFI
PFI still has a place, but management is key.
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John Deffenbaugh: why the NHS and local government jigsaw can fit together this time
There have been many attempts to bring the NHS and local government closer together.
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Ciarán Devane: out with the old
A hypothesis for us: if we want to do more, we need to do less.
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Noel Plumridge: twice the harm
Last week’s announcement that an administrator is to be appointed at South London Healthcare Trust, with all that follows under the National Health Service Act 2006, brings two immediate harmful effects. It’s sad indeed that both appear to have been encouraged and even praised.