All GPs articles – Page 115
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HSJ Knowledge
Is Darzi wrong about GP access?
Everyone has a personal anecdote about their experience of the NHS, from the wonderful nurse to the obstructive receptionist or insensitive consultant delivering bad news. The problem is such stories are just one-off experiences - so how satisfied are patients overall across the millions of patient contacts in the NHS ...
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HSJ Knowledge
Copying outpatient clinic correspondence: letter to patient or GP?
The NHS plan flagged up improving communication between doctors and patients by having outpatient clinic letters to GPs copied to patients. We ran a study comparing this with writing a letter to the patient copied to the GP.