Graham English
Graham English is director of consultancy Kagome, and director of public services organisation Fontis.
- HSJ Knowledge
Changing learning principles to achieve real, necessary change in older people's care
February’s ombudsman report had more than a sense of deja vu about it. This time, writes Fontis director Graham English, the question is not “what” we might learn from the health ombudsman’s report, but “how”.