Satisfaction survey ‘damages staff morale and alarms patients’

By James Illman2013-08-30T10:38:00

Patient and health worker smiling at each other

Source: The most striking pledges were the most basic, such as remembering to smile at patients each day

NHS England is under fresh pressure to rethink the presentation of results of its friends and family test amid warnings those results based on few responses are damaging staff morale and needlessly alarming patients.

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