All HSJ Knowledge articles – Page 137
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HSJ Knowledge
Strengthening NHS customer service
Believing that customer service is the battleground where patients will be won, South Essex Partnership foundation trust has recently implemented a renewed customer service strategy.
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HSJ Knowledge
Mapping health inequalities unmasks variations
For the first time comprehensive local health and well-being data has been compiled across Ireland.
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HSJ Knowledge
Social care: how can we help the helpless?
The death of Baby P has highlighted failings in assessing risk. Staff must be supported in making tough decisions if the chances of such tragedies happening are to be minimised
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HSJ Knowledge
NHS recruitment and the patient safety push
NHS recruitment and staff record-keeping are important levers in the push to improve patient safety. Stephen Dangerfield explains
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HSJ Knowledge
Six steps to integrated NHS workforce planning: step three
Are you considering your healthcare workforce plans? The Six Steps Methodology to Integrated Workforce Planning can help.
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HSJ Knowledge
Six steps to integrated NHS workforce planning: step two
Are you considering your healthcare workforce plans? The Six Steps Methodology to Integrated Workforce Planning can help.
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HSJ Knowledge
NHS compensation culture: do patients justice
The time taken to settle negligence claims against the NHS compares well with the insurance industry. But trusts could act quicker, or avoid litigation altogether by offering an apology. Jennifer Taylor reports
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HSJ Knowledge
Developing the Clinical Leaders Network
Following a successful pilot in the North West, the Clinical Leaders Network is being rolled out to strategic health authorities throughout England. Ingrid Torjesen talks to the network's national lead Dr Raj Kumar
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HSJ Knowledge
Human resources and the 18-week target
The role of human resources and admin teams in getting NHS waiting lists down to size deserves recognition, says Andy Cowper
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HSJ Knowledge
Developing NHS budget holders
To turn NHS managers into great budget holders, it is crucial to improve their knowledge, confidence and motivation. Louvain Coxall explains
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HSJ Knowledge
Bringing business leaders to the NHS board table
An innovative scheme is allowing managers in big companies to put themselves forward as non-executive directors in the NHS - getting themselves valuable experience for their CVs, as well as bringing their skills and business acumen to trust and PCT boards
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HSJ Knowledge
Isabel Jones on a holistic approach to treatment
My work with Salamanda Tandem, an arts charity that helps people with disabilities access art, music and dance, has given me an insight into how beneficial recuperative movement can be.
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HSJ Knowledge
How human resources can add value in the NHS
Assessing and redesigning its human resource management model allowed one trust to make the most of its people, as Ian Young explains
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HSJ Knowledge
Prison mental healthcare: pushing up standards
Access to mental healthcare remains an obstacle for prisoners. The solution, say Andrew Forrester and colleagues, is a dedicated, unitary 'prisoner care trust' for commissioning
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HSJ Knowledge
Same-day care sees admissions level off
This article examines what has been happening over the last five years with emergency admissions to acute hospitals - probably the biggest driver of all healthcare spend.
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HSJ Knowledge
Steve Smith
Steve Smith, principal, Faculty of medicine, Imperial College London and chief executive, Imperial College Healthcare trust
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HSJ Knowledge
Sir Robert Naylor
Sir Robert Naylor, chief executive, University College London Hospitals foundation trust