WINNER
West of England AHSN: “SharED” - Supporting High impAct useRs in Emergency Departments
A project in a single emergency department in Bristol achieved a reduction in attendance by high-impact users (HIUs). The West of England AHSN established a quality improvement collaborative to adopt and spread this approach, known as SHarED, to all six regional emergency departments.
Personalised support plans were co-produced by HIU coordinators and system-wide multidisciplinary teams. These provided recommendations on how to care for the individual patient and helped staff to confidently and effectively engage with HIUs.
This approach delivered parity of esteem for HIUs as well as reduced ED attendances by 33 per cent and hospital admissions by 67 per cent. The judges appreciated the clear aim and ambitious goals, along with supporting measurements highlighting impact and service user engagement. The submission showcased a fantastic example of service improvement benefiting vulnerable patients.
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Highly commended
Hampshire Hospital FT, South Central Ambulance Service, Southern Health FT: ‘Call Before Convey’ – Getting The Right Patient, The Right Clinician, In The Right Place, At The Right time
Finalists
Central and North West London FT: Appsolute Magic - Innovation in the Community
Guy’s & St Thomas’ FT: E-CPR
Homerton Healthcare FT: Emergency Department Digital Check-in and Triage
Medway FT: Collaborative Working and a Joint Vision Save lives
North Bristol Trust: Risk 1310 - Reducing Ambulance Handover Delays
Tameside and Glossop Integrated Care FT: The Acute Frailty Same Day Emergency Care (SDEC) Unit
University Hospitals of Derby and Burton FT: How our Cancer Assessment Unit Freed up a Whole Ward
Topics
Winners of Patient Safety Awards 2023 revealed
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HSJ Patient Safety Awards 2023: Urgent and Emergency Care Safety Initiative of the Year
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