HSJ Patient Safety Awards 2024: Seni Lewis Award

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WINNER

Mersey Care FT: Mental Health Triage and Response Team

The Mental Health Triage and Response team was Mersey Care’s response to changes to contracts around observational support for patients on a section 136, part of the Mental Health Act that gives police emergency powers, and the pending rollout of the National Right Care Right Person.

The team has:

Supported 205 patients under a section 136
Consulted with 20,261 professionals through the professionals line
Supported the move of more than 20 patients from AED to MCFT POS
Provided 205 patients with therapeutic observational support during their 136
Received 15 positive Family and Carer Feedback responses in comparison to zero in the 6 months before go-live.

Patients said: “Thank you from my heart for saving my life” and “This team has changed my view of mental health”.

To read this entry in full visit HSJ Solutions.

Highly Commended

Avon and Wiltshire Mental Health Partnership, Avon & Somerset Police, South Western Ambulance Service FT, BrisDoc Healthcare Services: Integrated Access Partnership

Finalists

Leeds Teaching Hospital Trust: Missing Person Joint Criteria Led Approach

Tees Esk and Wear Valleys FT: Crisis Assessment Suite

South London Mental Health and Community Partnership and North London Mental Health Partnership: NHS Mental Health Clinical Advice Line for Police Officers

Humber Teaching FT: Right Care, Right Person

Leicestershire Partnership Trust: LPT & Leicestershire Police’s Triage Car Service