Winner

Devon Doctors: 111 step-in service for over 75s

Devon Doctors was asked to help the 111 provider in Somerset to cope with winter pressures by setting up an alternative route for patients who are over 75 or under one.

The 111 support service, which was established within six weeks, streamed these patients into a clinical assessment service within three minutes of the start of the call, using 30 new call handlers who had to be recruited and trained.

The new service has seen a drop in the ambulance referral rate with only true emergencies being passed to the ambulance service and onto accident and emergency.

The usual method of assessment – Pathways – results in around 18 per cent of these patients being conveyed: the new service reduced this to 6.6 per cent, saving 600 ambulance trips in December 2018.  

Call answering within 60 seconds was at 93.3 per cent and only 1.5 per cent were abandoned. Feedback from clinical commissioning groups and the ambulance service has been supportive, as is that from patient groups.

Read a detailed case study about this project at HSJ Solutions

Finalists

  • Taunton and Somerset Foundation Trust: Evidence Team - Embedded Improvement Librarian – HIGHLY COMMENDED
  • Airedale FT in partnership with Retinue Health: Strategic transformation, savings and productivity improvements
  • Cambridge University Hospitals FT: Procurement and Supply Chain Service to Theatres - The Gold Standard
  • Care1bank: Collaboration with five trusts, supported by Holt Workforce Management: Equal participation for a genuinely successful centralised regional bank
  • Guy’s and St Thomas’ FT: Sustainable Actions delivering Valuable Efficiencies (SAVE)
  • Hammersmith and Fulham Community Education Provider Network: Cervical Screening Project
  • Leeds Teaching Hospitals Trust, supported by Holt Workforce Management: A Successful Trust and Agency Partnership: Cost, quality and compliance in temporary staffing
  • NHS Blood and Transplant: Meeting the ‘On Time In Full’ key performance indicator in NHSBT Manchester
  • Royal Free London FT: STU - The Recruitment Robot
  • Sussex MSK Partnership East: Improving performance and staff and patient satisfaction through promoting alternative leadership model

 

Topics

Winners revealed for HSJ Value Awards 2019