![Ian Crichton](https://d3e6tmgg461bic.cloudfront.net/Pictures/80x80/P/Pictures%2Fweb%2Fa%2Fh%2Fe%2Fiancrichton3x2_31795.jpg)
Ian Crichton
Ian Crichton is managing director, health, at Serco
- Comment
It’s time for a new mindset to unlock the power of the NHS’s support staff
A change of mindset is needed if the NHS is to truly unlock the power of support staff to deliver better value, better environments and better care, writes Ian Crichton
- Comment
Mobilising our ‘Hidden Army’ for better environments, value and care
Evidence shows that happier patients get better more quickly – and that supported staff make fewer mistakes, writes Ian Crichton