Individual user outcomes help measure effectiveness and value

By Seraphim J Rose Patel, David Walton and Ela Pathak-Sen2011-03-10T00:00:00

In health and social care the old measures of efficiency and productivity based on activity - input and output - and cost are no longer enough. The actual impact of the service/activity on patients and users is now central, write Seraphim Patel and colleagues.

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