Interactive

Reshaping service delivery to put humanity at the heart of public services

By 2011-03-31T00:00:00

Older people in care home wheelchair

Last month’s ombudsman report didn’t just highlight the gap between the NHS’s values and the reality for older people; it suggested that the health service needs to reshape ways of working that start putting patients back at the heart of care, argues thinkpublic’s design project lead Ella Britton.

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