Should leaders be held to account for the delivery of improvements in staff experience or should patient outcomes be the most important measure of performance?

The NLC believes that there is an evidenced link between high levels of staff engagement and enhanced patient outcomes and experience.

If an organisation wants to improve patient outcomes and experience, it must work hard to build staff engagement

Thus if an organisation wants to improve patient outcomes and experience, it must work hard to build staff engagement.

However, there are those who argue that leaders have enough targets and performance indicators, that good leaders anyway generate high levels of engagement in their organisations and that an emphasis on the staff experience may be at the expense of putting patients at the heart of what the NHS does.

Post your comments below or email them to hsj.co.uk@emap.com

NHS Leadership Spring Debates: Patient and staff experience