All Parliamentary and Health Service Ombudsman articles – Page 3
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Expert BriefingLintern’s Risk Register: Going, going but not yet gone
Everything you need to stay up to date on patient safety and workforce, plus my take on the most important under-the-radar stories. From patient safety correspondent Shaun Lintern
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NewsExclusive: New investigation reveals full extent of watchdog’s failures
PHSO was warned twice about concerns over her deputy’s involvement in cover-up Dame Julie Mellor did not read tribunal judgement until HSJ exposed her deputy’s actions in February Investigation concludes the PHSO’s structure “does not represent current thinking about good corporate governance” NHS ombudsman Dame Julie Mellor was ...
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NewsPHSO admits it failed to follow rules for £100k contract
PHSO accepts errors in handling of contract worth more than £100,000 The board should have approved contract for onsite cafe last year The regulator was criticised by the NAO for contract failings in 2015 The Parliamentary and Health Service Ombudsman failed to follow its own procurement guidance when ...
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CommentThe NHS must move from ‘no blame’ to a ‘just culture’
A ‘no blame’ culture in the NHS runs the risk of exonerating genuine wrong-doers - it’s time to move rapidly to a ‘just culture’
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NewsReport behind PHSO resignation held up by 'legal process'
No date set for publication of report by Sir Alex Allen which led to Dame Julie Mellor’s resignation PHSO says it must follow “proper legal process” before it can publish Director of investigations recently resigned but PHSO says this is not linked to the review Legal issues are ...
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NewsSystem-wide failure identified in damning report into child's death
Second investigation report into death of Sam Morrish calls for change in culture to improve local NHS investigations PHSO report says NHS trust failed to “accept that no view other than their own was the right one” Report follows criticism of PHSO, which took two years to carry out ...
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NewsPHSO apologises to former NHS director for cover-up 'mistake'
Dame Julie Mellor writes personal apology to Helen Marks, former HR director at Derbyshire Healthcare Foundation Trust Ombudsman resigned last week after failing to take action when she was made aware of cover-up by her deputy Mick Martin last year Parliamentary and Health Service Ombudsman yet to publish findings ...
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NewsRegulator calls for 'step change' in incident investigations
CQC urges co-operation across NHS bodies and passes its review to the new Healthcare Safety Investigation Branch CQC report finds families and staff routinely omitted from investigations Recommends investigations focus on identifying the underlying causes of failures The Care Quality Commission has called for a “step change” improvement ...
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Expert BriefingHSJ Catch Up: Junior doctors reject contract, and Care.data scrapped
Your essential update on the week in health
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NewsExclusive: Watchdog resigns over deputy’s sexual harassment cover-up
Dame Julie Mellor resigns after accepting she made mistakes in handling of correspondence over deputy Resignation follows the revealtion that she was made aware of a sexual harassment cover-up by Mick Martin in July last year Dame Julie resigned today after investigation into her conduct by Sir Alex Allan. ...
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NewsDeputy ombudsman's resignation payout revealed
The former deputy Parliamentary and Health Service Ombudsman Mick Martin, who resigned in the wake of his involvement in a sexual harassment cover-up being exposed, received a payment of at least £67,500 after stepping down, HSJ can reveal.
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CommentHousing, health and social care – is it time for a quiet revolution?
Partnerships between health and housing are key to reducing bed blocking in hospitals
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CommentThe NHS is an organisation with amnesia
Despite major reports calling for an overhaul of safety, barriers to effective NHS investigations still exist
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CommentComplainants’ voices are as muted as ever
Little has changed for people with grievances against the NHS
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Expert BriefingLintern's Risk Register: Doing the right thing
Everything you need to stay up to date on patient safety and workforce, plus my take on the most important under-the-radar stories. From patient safety correspondent Shaun Lintern
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NewsDeputy ombudsman resigns in wake of cover-up
The deputy parliamentary and health service ombudsman Mick Martin has resigned from his role at the NHS complaints watchdog after his involvement in covering up the sexual harassment of an NHS director was revealed by HSJ.
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NewsBill Kirkup takes PHSO investigations role
Bill Kirkup appointed as lead associate investigator at the PHSO covering serious complex NHS investigations He will have “overall accountability and oversight” for some of the most serious complaints Appointment follows critcism of the PHSO and the quality of investigations by whistleblowers The Parliamentary and Health Service Ombudsman ...
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Expert BriefingLintern's Risk Register: The sins of our fathers
Everything you need to stay up to date on patient safety and workforce, plus my take on the most important under-the-radar stories. From patient safety correspondent Shaun Lintern
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NewsPHSO staff vote 'no confidence' in leadership
PCS union take vote of “no confidence” in Parliamentary and Health Service Ombudsman leadership Members demand meeting with PHSO board to discuss concerns Whistleblowers have revealed concerns over “toxic environment” at the ombudsman service Union staff at the Parliamentary and Health Service Ombudsman have voted “no confidence” in ...
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NewsExclusive: Whistleblowers expose 'toxic environment' at PHSO
Whistleblowers claim many PHSO complaint assessments were rebranded as investigations and varied in quality PHSO staff said concerns were raised about changes and new targets but these were ignored Behavioural competency framework meant staff could be marked “ineffective” for challenging new ideas Hundreds of new investigations carried out ...