All Parliamentary and Health Service Ombudsman articles – Page 4
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NewsPHSO whistleblowers’ concerns in their own words
HSJ has spoken to six former and current staff from the Parliamentary and Health Service Ombudsman about their concerns over the way public complaints are being handled and the culture of the ombudsman.
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Expert BriefingLintern's Risk Register: Planning for the Five Year Forward View’s Retirement
Everything you need to stay up to date on patient safety and workforce, plus my take on the most important under-the-radar stories. From patient safety correspondent Shaun Lintern
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Expert BriefingLintern's Risk Register: Magical thinking meets reality
Everything you need to stay up to date on patient safety and workforce, plus my take on the most important under-the-radar stories. From patient safety correspondent Shaun Lintern.
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NewsPHSO to be investigated after deputy’s role in cover up
PHSO board orders review into actions of the organisation and ombudsman after her deputy’s involvement sexual harassment cover up Dame Julie Mellor was aware of the findings of an employment tribunal last July Deputy ombudsman Mick Martin has taken a leave of absence The board of the Parliamentary ...
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Expert BriefingLintern's Risk Register: Time for a 'safe space'
Everything you need to stay up to date on patient safety and workforce, plus my take on the most important under-the-radar stories. From patient safety correspondent Shaun Lintern.
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NewsDeputy PHSO takes leave of absence after cover-up role exposed
Tribunal found deputy ombudsman Mick Martin was involved in covering up sexual harassment at trust Dame Julie Mellor received a copy of the tribunal judgment from the victim in July PHSO refused to answer questions about Mr Martin’s involvement or Dame Julie’s response The deputy parliamentary and health ...
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NewsPHSO knew about deputy’s involvement in cover-up seven months ago
Tribunal found deputy ombudsman Mick Martin was involved in covering up sexual harassment at Derbyshire Healthcare FT Dame Julie Mellor received a copy of the tribunal judgment from the victim in July 2015 PHSO refused to answer questions about Mr Martin’s involvement or Dame Julie’s response The parliamentary ...
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NewsTrust's directors face 'fit and proper' test after harassment case
CQC and Monitor take action at Derbyshire Healthcare Foundation Trust to improve governance Trust ordered to carry out fit and proper person checks on all board directors It failed to carry out checks following employment tribunal ruling in 2015 PHSO deputy ombudsman Mick Martin implicated in sexual harassment case ...
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HSJ KnowledgeReports must ensure the facts speak for themselves
Trusts and watchdogs should develop the habits of good investigators
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CommentThe NHS must stop victimising bereaved families
Bereaved families of systemic failure-related deaths have far too often become second victims, due to the NHS’s misguided secrecy and focus on reputation management, writes Shaun Lintern
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NewsCall for better end of life care training
NHS hospitals risk repeating mistakes during end of life care if they ask staff to rely on formal processes rather than focusing on patient outcomes, HSJ has been told.
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NewsExclusive: PHSO refuses to investigate baby death at heart of ‘regulatory gap’ claims
The Parliamentary Health Service Ombudsman has refused to investigate the death of a baby at the centre of claims of a ‘regulatory gap’ between national bodies preventing them looking into historic complaints.
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HSJ LocalImprove paramedic stroke training, say patients
PERFORMANCE: Paramedics at London Ambulance Service Trust need to be better trained to recognise the symptoms of stroke, a patient’s group has said.
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NewsCreate patient safety body straight after election, say MPs
An independent national patient safety organisation to investigate clinical incidents in the NHS should be created immediately after the election, a committee of MPs has said.
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NewsExclusive: PHSO's capability questioned after Morecambe Bay report
The capability of the Parliamentary Health Service Ombudsman to investigate complaints and obtain evidence has been seriously questioned in light of the inquiry into failings at University Hospital of Morecambe Bay Foundation Trust, HSJ can reveal.
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NewsKirkup calls for NHS trusts to face new openness duties
The Kirkup inquiry into care failures in Morecambe Bay has called for a new duty to be placed on NHS trust boards requiring them to publish the findings of any external investigations into their clinical services, governance or operations.
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NewsMorecambe Bay inquiry reveals 'lethal mix' of failings
The independent inquiry into events at University Hospitals of Morecambe Bay Foundation Trust has found ‘failures at almost every level of the NHS’ combined to create a ‘lethal mix’ which caused the avoidable deaths of at least 11 babies and one mother.
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HSJ LocalNine complaints against South West trust elevated to ombudsman
PERFORMANCE: South Devon Healthcare Foundation Trust has disclosed that nine complaints made against it have been elevated to the Parliamentary and Health Service Ombudsman since December 2013.
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NewsMPs call for audit of health ombudsman investigations
An independent process to benchmark the quality of Parliamentary Health Service Ombudsman investigations into NHS complaints should be established, MPs have said.