WINNER: Using an AI chatbot to help people access mental health support, enhancing patient experience and supporting service efficiency: Limbic and Surrey and Borders Partnership FT

Limbic is a conversational AI chatbot that uses natural language processing to help people access mental health support. It engages patients in an accessible way, whilst identifying and prioritising risk and it validates eligibility of patients seeking psychological therapies, so that they receive the right care from the right service, at the point of highest motivation.

Limbic saves clinicians precious time since they do not have to collect administrative measures or check suitability for the service. This improves wellbeing and satisfaction for clinicians, leading to less burnout and higher quality care.

“This was an excellent initiative with strong delivery on value, spread and ambition,” said the judges. “The entry used technology innovatively with this partnership and is already spreading to 25 per cent of trusts and has demonstrated financial savings. This project may represent a way of widening NHS access to hard to reach groups.”

Highly commended:

  • Group Of Trainers For Clinical Associates In Psychology - Establishing And Training A New Psychology Workforce For The NHS: University Of East Anglia And University Of Plymouth And Partners

Finalists:

  • Iaptus Online Patient Appointment Booking - Improving IAPT Service Efficiency and Patient Access: Mayden and Dorset Healthcare University FT

  • Community Treatment Team - Waiting List Initiative: Mental Health Concern and Cumbria, Northumberland, Tyne and Wear FT

  • UK Victims Of Terrorism Support Service: The Home Office, Cruse Bereavement Care, Peace Foundation and South London And Maudsley FT

  • Urgent Care First Response Services: The Martin Gallier Project And Cheshire and Wirral Partnership FT

Topics

HSJ Partnership Awards 2023 winners revealed