Quality and performance – Page 92
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CommentNot enough is being done to reduce avoidable harm in the NHS
The NHS must learn about human factors
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CommentIt's only a matter of time until 18 weeks is breached nationally
Ground gained before the election is slipping away
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CommentClarify the quality message to get people behind seven day services
Highlight the safety benefits
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CommentScottish waiting times spiral upwards despite recovery efforts
Scottish outpatient waits are still going up like a rocket but tackling them effectively will pile further pressure on the higher profile treatment time guarantee
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NewsNHS complaints volume rises
Parliamentary and health service ombudsman Ann Abraham dealt with a 45% rise in complaints in 2009-10, according to a report.