Quality and performance

Changing the approach to complaint handling in the NHS

By 2011-08-03T00:00:00

A handwritten letter of complaint

Source: colourbox.com

With more complaints than ever before, and most trusts now having dedicated staff to deal with them, Robert Royce asks whether anything more than the frequency of dissatisfaction has changed in the world of complaints management in the last 25 years.

You need to be signed in to read more

HSJ

Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

  • All of HSJ.co.uk and our HSJ mobile app
  • News and insight on all areas of public funded healthcare
  • Expert commentary, insight and analysis from industry leaders
  • 9 weekly ‘Expert Briefing’ insight emails covering a variety of specialist topics

Subscribe

to HSJ

Sign into your account here