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Thanks for coming back. Page 3 of their complaints leaflet clearly shows they can investigate after 12 months, it's just discretionary, albeit fettered.

http://www.ombudsman.org.uk/__data/assets/pdf_file/0003/1011/FINAL_What-to-do-if-your-unhappy-with-the-NHS-A5-leaflet-2.pdf

I feel strongly about this as the complaints system is so confusing that even the PHSO seem to have confused themselves.

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