Service design – Page 195
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News
Prime minister outlines limits of state intervention in healthcare
The hall of the Djanogly City Academy in Nottingham is a perfect Blairite space - a postmodern steel-framed rectangle built by local philanthropist Harry Djanogly, who made his fortune in the textile industry.
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News
David Nicholson: the service insider who puts taxpayers first
The man appointed to lead the NHS was the only public sector candidate on the shortlist. But as Laura Donnelly reports, he believes the market is the route to equity equity
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Comment
Mike Cooke on mental health
'Yes, I am a service user as well as a chief executive. I am in recovery. I have experienced depression, and view this as a strength.'
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HSJ Knowledge
How to aspire to zero waits
Waiting times for outpatient clinics are a useful measure of the performance of pathways between primary and acute care. The challenge is to design services that reliably achieve zero waits. There are two causes of waits: queues to manage demand, and a lack of resources.
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News
Blair interview: 'A pound wasted is one not spent on NHS values'
System reform and good management are the only ways to deliver the NHS's values in the modern world, the prime minister tells Nick Edwards in an exclusive interview