Service design – Page 88
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HSJ KnowledgeStepping up: the collaborative approach to becoming a model of innovation
A group of organisations has developed a stepped approach for healthcare services to identify the best ways of joining forces in the search for bigger savings.
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NewsReforms listening review 'not PR move'
The review of the government’s planned NHS reforms is not just a public relations move, the man in charge of evaluating choice and competition in the health service has said.
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HSJ KnowledgeHow a leaner integrated approach improved older person services at a reduced cost
Gateshead has taken a joint approach to improving services and reducing costs, with a particular focus on older people’s services and long term conditions. Sue Mundy and Eirian Lewis explain the leaner approach.
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HSJ KnowledgeIdentifying areas of readmission, and implementing the right interventions
As readmission rates continue to rise around the country, one trust’s study into the causes should help it avoid financial penalties - and paves the way for others to do the same, reports West Suffolk Hospitals Trust’s senior house officer Nina Wilson.
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HSJ KnowledgeWhy effective internal communications have never been so important
A combination of strong communication, teamwork and camaraderie framed within trusting relationships will help achieve remarkable results in times of large-scale change and uncertainty, writes University of Nottingham chief executive Peter Homa.
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HSJ KnowledgeMental health trusts are the perfect partner for PCT provider arms
Mental health trusts proved a popular choice as PCTs transferred their provider arms. Ingrid Torjesen reports.
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HSJ KnowledgeMagical mystery shoppers: driving service improvements with quality feedback
A recent programme of mystery shopping at Trafford Provier Services has become one of the ogranisation’s best value for money approaches to driving high quality feedback. Managing director Mark Brandreth explains.
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CommentPerformance surplus hides the fact many trusts are facing critical finance problems
Trusts with serious financial problems are in danger of being overlooked as a surplus on “aggregate performance” comforts some in the NHS. Nick Bosanquet looks at five ways to avert the hidden crisis.
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Comment'By 2030, when many need it most, healthcare will be in meltdown'
The long-term effect on healthcare will be catastrophic if we do not change things now, writes Association of the British Pharmaceutical Industry director general Richard Barker.
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HSJ KnowledgeShaping young people's services with young people's input
Investing in Children is improving children and young people’s services by involving young people in care delivery. Felicity Shenton explains
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HSJ Knowledge
How staff engagement can improve financial efficiency - in a better environment for staff and patients
New insight into the views of NHS staff reveals how improving staff engagement can have a positive impact on a trusts clinical and financial performance, as University Hospital South Manchester’s director of communications and engagement Susan Osborne explains.
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HSJ KnowledgeBook review: 2030 - The Future of Medicine
Some reading may be optional - but Richard Barker’s book 2030 - The Future of Medicine is essential. It is based on unusual joint experience - of the UK and the US systems and of health system with scientific research.
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HSJ KnowledgeMaking lean improvements to drive up the quality of mental health care
Two years ago, the Suffolk Mental Health Partnership Trust focused on a project to drive quality and performance based on a lean improvement framework. The resulting patient care quality has been ‘remarkable’.
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NewsPathfinder consortia focusing on integration, analysis shows
Pathfinder commissioning consortia are prioritising service integration but are overly focused on governance issues, according to a report shared exclusively with HSJ.
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NewsSecure mental health beds blocked
A lack of “step down” services is adding to pressures on secure mental health services, say researchers.
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NewsHip and knee patients 'waiting in pain'
Patients waiting for hip and knee surgery are suffering in pain for longer periods of time after being denied surgery to save money, it has been claimed.
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HSJ KnowledgeA new approach to workforce planning needed for surgeons to deliver high quality care
Workforce planning must not be an afterthought if surgeons are to provide high quality care and deliver savings. The Royal College of Surgeons’ council lead for workforce Robert Greatorex looks at how to make informed decisions.
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HSJ KnowledgeReshaping service delivery to put humanity at the heart of public services
Last month’s ombudsman report didn’t just highlight the gap between the NHS’s values and the reality for older people; it suggested that the health service needs to reshape ways of working that start putting patients back at the heart of care, argues thinkpublic’s design project lead Ella Britton.
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NewsDepartment in talks over 'Amazon model' procurement system
The Department of Health and NHS Supply Chain are in talks about developing a new procurement system being likened to Amazon.com.
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SupplementsThe future relationship between the NHS and the pharmaceutical industry
What does the future hold for the relationship between the NHS and the pharmaceutical industry if “we’re all in this together”? Leading figures debate the outlook and the best ways to marry health outcomes with profits.