Service design – Page 93
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HSJ KnowledgeUsing patient opinion to inform service design
Patients’ opinions of the care they received are informing better service design choices, writes Jennifer Taylor
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CommentNHS reorganisation: don't leave the patients behind
It could be the language that seals the deal. New Labour’s mission got lost in a technocratic haze, so a white paper more comfortable with the vernacular of the voluntary sector is helping patient groups swallow the pill of another reorganisation while showing genuine enthusiasm for the changes ahead.
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NewsDoctors call for standardised NHS prescription system
The prescription system in Scotland should be standardised to reduce errors and improve patient safety, and should then be rolled out across the NHS, a doctors’ group has said.
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NewsNHS County Durham and Darlington launches non-emergency hotline
NHS County Durham and Darlington has launched a new urgent care phone service.
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Comment'We all know NHS change will keep coming - the trick is to adapt'
In the immediate wake of the white paper it would be churlish to ignore what are potentially the most significant changes in the history of the health service.
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CommentUnderstanding how patients behave could help cut NHS waste
How the new science of social influence can save the NHS money
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HSJ KnowledgeBreak the back of NHS waiting lists
Waiting lists have been slashed, income increased and did not attend rates reduced thanks to improvements at Guy’s and St Thomas’ Foundation Trust, writes Ann McGauran
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NewsMental health trust considering merger
A merger between Suffolk Mental Health Partnership and Norfolk and Waveney Mental Health Foundation Trust is to be considered under new proposals.
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HSJ KnowledgeEmbracing collaborative working in the NHS
As the NHS sees unprecedented structural change the spirit of working together must move into action, says Mike Hay
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NewsCommissioners must 'balance evidence and views' on reconfiguration
The health secretary’s four tests for major service change should be “embedded” into future planning.
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NewsReconfiguration moratorium lifted in three months
Most reconfigurations covered by the government’s moratorium could be ready to go ahead in three months time.
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CommentAnswering the NHS's £14bn productivity question
Government efforts have reduced the NHS productivity challenge by £6bn, but also increased its instability
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NewsControversial urgent care unit will not revert to full A&E status
Burnley urgent care centre will not return to full accident and emergency status but will be upgraded to treat more emergency patients.
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CommentYour Humble Servant: Going La La
‘Up pops La La at the Royal Marsden Hospital, in Parliament and on Newsnight saying he had no idea it would come to this’
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NewsCentralising stroke services improves care, says NHS London
The centralisation of stroke services across London has more than tripled the number of patients receiving life-saving clot busting treatment in just five months, according to latest figures from NHS London.
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NewsGPs refuse to be Lansley's 'whipping boys'
GPs will refuse to become the “whipping boys” of the health secretary or independent board, a GP leader has warned.
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NewsNHS Kingston gains permission for social enterprise
The provider arm of NHS Kingston is to become a social enterprise on 1 August after two years of planning.
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CommentPaul Corrigan on how the third sector will save the NHS
The NHS, like all other healthcare systems in developed countries, will soon run out of money.
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NewsAccountability shake-up planned for public services
David Cameron will today promise to “turn government on its head” and make every Whitehall department publicly accountable against published milestones for what they want to achieve.
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HSJ KnowledgeHow to deliver care closer to home
Delivering healthcare at home can benefit thousands of patients with long term conditions as well as commissioners, say Chris Wallis and Jo Phillips