Building strong and robust NHS partnerships

As the UK’s leading provider of outsourced pharmacy services with the NHS, LloydsPharmacy Healthcare Services Limited brings the reliability and reach of a proven specialist pharmacy provider with clear demonstrable propositions and solutions to the NHS.

“We have built a strong reputation having worked in partnership with NHS trusts for over 15 years. Since April 2023 LloydsPharmacy Healthcare Services has been operating as a separate legal entity, as part of the Hallo Healthcare Group, offering our customers a seamless dispensing service benefitting patients from each organisation we work alongside.

“As a standalone specialist business, LloydsPharmacy Healthcare Services is more agile in developing new bespoke services tailored to differing hospital environments, facilitating efficient ways of working whilst maintaining operational excellence with exemplary customer service. Our Central Support teams and dedicated field-based colleagues provide first-class outsourced pharmacy services, high levels of patient satisfaction and long-term commitment to not only strengthen our current collaborations but grow our portfolio to onboard new, progressive partnerships,” says Kieran Doona, CEO of LloydsPharmacy Healthcare Services.

LloydsPharmacy Healthcare Services core proposition is outpatient dispensing services to acute NHS trusts across the UK, we are currently in over 65 sites, which can be seen here and we also provide the following to a wide variety of customers:

• Named patient pharmacy dispensing services, inpatient and enhanced discharge solutions adapted to your requirements.
• Logistics options including bespoke dispense and deliver services.
• Clinical services e.g., medicines optimisation, enhanced screening for certain drugs, support with Care Quality Commission inspections, specialist counselling working as part of a multi-disciplinary team.
• Wholesale stock supply solutions in line with MHRA, Home Office, and good distribution guidelines.
• Technical services such as support with stock procurement and waste management, all in keeping with NHS environmental and sustainability targets.
• Contract management support including regular operational and innovation meetings, develop added value services, use latest technology to enhance patient experience e.g., tracking systems to check when prescriptions are ready for collection, patient feedback mechanisms and supplying detailed management information per contract.

We develop resolute pharmacy teams within each hospital setting or off-site dispensing-hubs, supported by specialist field-based account managers, vastly experienced in successfully mobilising and maintaining outsourced contracts. Our unique team contains experts in implementation, using different EPR and ePMA systems, clinical governance, and delivering operational efficiency whilst exceeding KPIs. Our mobilisation and account management team collectively has over 150 years of experience in developing outsourced services and provides easy access to expert professionals with a desire to continuously improve services.

Our strengths are proven by having:

• Annual turnover of over £500m
• Five million prescriptions dispensed each year.
• A workforce of over 900, including over 200 pharmacists.
• Over 200 contracts mobilised to date. During this time, we have gained invaluable insight which has enabled us to refine and improve our services over the years.
• Retail pharmacy, offering bespoke product ranges to suit the needs of hospitals and patients.
• Specialist roles to support innovation, service design, and flexibility.
• Established contingency plans at national and local level.
• Direct links with pharmaceutical companies, wholesalers, suppliers, and homecare providers.
• Robust clinical and quality processes, backed up by our unique patient safety programme SaferCare, and externally recognised as good pharmacy practise by the GPhC. Led by Victoria Steele, LloydsPharmacy Healthcare Services clinical director and chief pharmacist, who is supported centrally and in the field by an experienced deputy chief pharmacist and quality team.
• Leading operational and patient safety best practice across our network of pharmacies, constantly striving to capture learning and drive a continuous improvement culture.

Our strengths are demonstrated in recent tender wins in Bristol, Lincoln, and Lewisham, emphasising our commitment to drive growth and build on our expertise. Our team is actively bidding for and developing new services for the NHS.

The energy and excitement about our future has never been stronger. We actively welcome the opportunity to engage in future consultations with key NHS stakeholders to explore the ever-changing needs of the NHS, challenge our own thinking and embark upon a collaborative journey with our customers to obtain financial savings, clinical improvements, and enhanced patient experience.

Find our contact details here.