Trusts to foot bill for new ‘customer service’ training

By Matt Mathers2025-01-08T13:03:00

New compulsory customer service training to help non-clinical staff better advise elective patients and “handle difficult conversations with compassion” will be paid for from providers’ existing budgets, HSJ understands.

You need to be signed in to read more

Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

All of HSJ.co.uk and our HSJ mobile app
News and insight on all areas of public funded healthcare
Expert commentary, insight and analysis from industry leaders
9 weekly ‘Expert Briefing’ insight emails covering a variety of specialist topics

to HSJ

Sign into your account here