Also: most GP practices are still using old-fashioned paper records, despite a commitment four years ago to get rid of them. We ask whether it’s worth GPs’ time and money to make the switch. 

With Annabelle Collins, Joe Talora and Emily Townsend. 

Send views and questions to annabelle.collins@hsj.co.uk.

For more on outpatient appointment challenges, you can read James Ilman’s Recovery Watch column.

You can listen to HSJ Health Check on this page, or subscribe on Spotify, Apple Podcasts, Amazon Music and all the other popular podcast platforms.

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