HSJ Value Awards 2019: Workforce efficiency award

Winner

University Hospitals of Coventry and Warwickshire Trust: Changing our workforce to improve service delivery in child screening for orthoptics in Warwickshire

The orthoptic department at University Hospitals of Coventry and Warwickshire Trust has redesigned its school vision screening service to see more children, reducing the time spent on administration and overall cost.

The service is seeing 30 extra children a day, expanding its geographical coverage and reaching more children in special needs schools.

The department worked with the trust’s system development team to automate processes including a bespoke website which could be used with external organisations allowing better sharing of information and improved collection of screening data.  

Previously a paper-based system took more than 1,000 hours to update each year; this has been reduced to 375 which represents a saving of £17,610. There are ongoing improvements to processes, helped by techniques used by the Virginia Mason Institute, and regular audits.  

The system is the only one of its kind in the country and may be adopted elsewhere.

Read a detailed case study about this project at HSJ Solutions